We always aim to make sure our customers love the items and quality of the items we sell, but if you do need to return an order, we’re happy to help. Please contact our team within three days of receiving your order. Once the item is returned back to us in original condition with original tags, a full refund will be processed to you (refund does not include shipping or any other fees if applicable). More details on our return process can be found here.

Customers with frequent return orders will incur a restocking fee of AED70 per order. This policy helps cover administrative costs and encourages thoughtful purchases.

BOPF has a very thorough authentication process in-house and with trusted third parties. BOPF inspects every inch of every item individually; inspecting the material, stitching, hardware inside and out of every item. BOPF also uses Entrupy, a tool that uses artificial intelligence and microscopic computer vision to authenticate items. We do not list an item if we have even an ounce of doubt on its authenticity.