Returns and refunds

Last updated: 9 October 2026

Every piece we sell is one of one, so our returns are short and simple.

1. Tell us within 3 days of receiving your order

• You have 3 days from the day you receive your order to tell us you want to return a piece.
• Tell us in the app (You › Your orders › Request a return), on WhatsApp at +971 58 566 9311, or by email at hello@thebopf.com, with your order number and the piece.
• We can't accept requests made after the 3 days.

2. Final sale pieces can't be returned

• Pieces marked "Final sale" can't be returned, exchanged or refunded. We show it on the product page, in your bag and on your order.
• A reduced price or a discount code doesn't make a piece final sale. Only the "Final sale" mark does.
• For hygiene reasons, swimwear, lingerie and pierced earrings are always final sale.

3. Condition

• Send the piece back as you received it: unworn, unwashed and unaltered, free of perfume, make-up and odours, with every tag it arrived with still attached, and with everything it came with (dust bag, box, authenticity card, straps, keys).
• We inspect every return when it reaches us. If it isn't in the condition we sent it, we'll contact you and can't refund it. We can send it back to you, with delivery at your cost.

4. Returns within the UAE are free

• We collect the piece from your address at no cost, within 3 days of confirming your return. You can also drop it at our studio: Goshi Warehouse City, Warehouse 29, 1st Floor, Al Quoz Industrial Third, Dubai.

5. Returns from outside the UAE are at your cost

• You arrange and pay for shipping the piece back within 5 days of our confirmation, using a tracked and insured service, and send us the tracking number. The piece is your responsibility until it reaches us.
• Mark the parcel "Returned goods". Any import charges on the way back are taken from your refund.
• Return address: Goshi Warehouse City, Warehouse 29, 1st Floor, Al Quoz Industrial Third, Dubai, United Arab Emirates.

6. Refunds

• Once the piece reaches us and passes inspection, we refund the price you paid for it within 5 business days. Your bank may take a few more days to show it.
• Card payments go back to the same card. Tabby and Tamara payments are refunded through Tabby or Tamara. Cash on delivery and bank transfer payments are refunded by bank transfer.
• Delivery charges and any import duties or taxes are not refunded.
• If you bought several pieces with a multi-piece offer, we refund the price you paid for the returned piece.
• From your third return within 90 days, a restocking fee of AED 70 is taken from the refund.

7. Damaged, not as described or not authentic

• If a piece arrives damaged or isn't as described, tell us within 3 days of receiving it, with photos. We collect it at our cost from anywhere and refund you in full, delivery included. This applies to final sale pieces too.
• Our authenticity guarantee covers every piece, at any time.

8. Exchanges, gifts and cancellations

• Every piece is one of one, so we can't exchange it for another size. Return it for a refund and place a new order.
• Refunds for gifts go to the person who paid.
• You can cancel free of charge until your order is dispatched.

Pieces bought on eBay follow eBay's returns policy. Holds and reserve deposits follow the terms shown when you placed them. Questions? WhatsApp +971 58 566 9311 or email hello@thebopf.com.